Kaleido shopping
Red French Coat
Red French Coat
Low stock: 4 left
Exchange & Refund Policy
Exchange & Refund Policy
Refund & Exchange Policy
Terms and conditions for returns and exchanges
1. Offers & Holidays
١. العروض والإجازات
During sales, promotions, and holiday seasons, exchanges and refunds are strictly unavailable.
خلال فترات العروض والخصومات والأعياد، لا يتوفر استبدال أو استرجاع للمنتجات.
2. Governorates Orders
٢. أوردرات المحافظات
Exchanges are only available within 48 hours of delivery. Refunds are not available for governorate orders.
اوردرات المحافظات: متاح الاستبدال فقط خلال 48 ساعة من استلام الطلب، ولا يتوفر الاسترجاع.
3. Cairo & Giza Orders
٣. أوردرات القاهرة والجيزة
Exchanges and refunds are available within 48 hours of delivery, exclusively through our branch.
اوردرات القاهرة والجيزة: متاح الاستبدال أو الاسترجاع خلال 48 ساعة من استلام الطلب، وذلك من خلال الفرع فقط.
4. Product Condition
٤. حالة المنتج
Items must be in their original, unused condition, with all original tags attached and the invoice included.
يشترط أن تكون المنتجات بحالتها الأصلية، غير مستخدمة، مع وجود جميع التاجات والفاتورة الأصلية.
5. Order Inspection
٥. فحص الطلب
● Please review your order upon receipt
يرجى مراجعة الطلب عند الاستلام
● Contact us within the specified period if you have any notes or concerns.
والتواصل معنا خلال المدة المحددة في حال وجود أي ملاحظات.
For any questions, feel free to contact us.
We're here to make shopping with us
easy and stress-free!
لأي استفسار، لا تتردد في الاتصال بنا.
نحن هنا لجعل التسوق معنا
سهلًا وخاليًا من التوتر!
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Refund & Exchange Policy
At kaleido, we want you to feel completely confident in your purchase. That’s why we offer a hassle-free try-before-you-keep policy.
1. Try While the Courier Waits
When your order arrives, you can try on the item while the courier is waiting outside.
If the item doesn’t fit or isn’t suitable, simply return it to the courier immediately—no extra charge!
2. Multiple Sizes & Options
Not sure about your size or style? We can send different sizes or different items for you to try.
Keep what fits and suits you, and return the rest on the spot with the courier.
3. Important Notes
Items must be unused, unworn, and in their original condition with tags attached.
Returns are only accepted within 48 hours from receiving the item otherwise won't be accepted.
This policy applies only to eligible items (some exclusions may apply).
For any questions, feel free to contact us. We're here to make shopping with us easy and stress-free!
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